Articles on: My account

Account Activation and Login Troubleshooting

What is happening to my account on the new site?

As we transition from our old website to the new one, we are implementing additional security measures. One of these measures is requiring all users to reactivate their accounts on the new site.

How do I reactivate my account?

Reactivating your account is a simple process:

Go to the login page of our website.
Click on the "reactivate my account" button.
Follow the instructions on the screen.

I clicked the "reactivate my account" button. What happens next?

After clicking the "reactivate my account" button, you will receive an email with instructions on how to set a new password. Please check your inbox for this email. If you can't find it, check your spam folder.

Why do I need to reactivate my account and set a new password?

We are taking this step to ensure the security of your data during the transition from the old site to the new one. Reactivating your account and setting a new password helps us verify your identity and protect your account from any potential risks.

I didn't receive the email to set a new password. What should I do?

If you haven't received the email to set a new password after clicking the "reactivate my account" button, please check your spam folder. If it's not there, try the following:

Make sure you entered the correct email address on the login page.
If the email address is correct, try clicking the "reactivate my account" button again.
If you still don't receive the email, please contact our support team for further assistance.

Is this process different from the one on the previous website?

No, this is the same process we had on the old website. We are simply carrying it over to the new website to ensure your account's security.

We understand that changes like these can be unsettling, and we want to reassure you that this process is primarily aimed at enhancing the security of your account. As we transition to the new website, we want to make sure that your personal information and account details are fully protected. By requiring you to reactivate your account and set a new password, we can confirm your identity and keep your account safe from any potential risks.

Remember, our primary goal is to provide you with a safe, secure, and enjoyable user experience. Your understanding and cooperation with this process are greatly appreciated. If you have any concerns or questions, please don't hesitate to reach out to our support team.

I'm still having trouble logging in. What should I do?

If you're still experiencing difficulties with the login process even after reactivating your account and setting a new password, please contact our support team. We're here to help!

Updated on: 24/05/2023